FAQs - Process, Fees and Grants
Q1: What is the process of hiring a caregiver through Xedge Resource?
The process has three phases: (1) Free consultation and needs assessment, (2) Caregiver profile review and interview, (3) Work permit processing, deployment, and ongoing support. The entire process typically takes 1 to 2 weeks for caregivers already in Singapore, or 2 to 4 weeks for overseas recruitment.
The process has three phases: (1) Free consultation and needs assessment, (2) Caregiver profile review and interview, (3) Work permit processing, deployment, and ongoing support. The entire process typically takes 1 to 2 weeks for caregivers already in Singapore, or 2 to 4 weeks for overseas recruitment.
Q2: How does Xedge ensure compatibility between the caregiver and the recipient?
We thoroughly understand the needs of the care recipient during the consultation phase, enabling us to shortlist caregivers who are suitable and align well with the recipient's requirements. This ensures compatibility and hopefully fosters a healthy working relationship between the caregiver and recipient.
We thoroughly understand the needs of the care recipient during the consultation phase, enabling us to shortlist caregivers who are suitable and align well with the recipient's requirements. This ensures compatibility and hopefully fosters a healthy working relationship between the caregiver and recipient.
Q3: Is the consultation free?
Yes. Your initial consultation with Xedge Resource is completely free and carries no obligation. You can call us at 6591 8891, WhatsApp +65 9722 6615, or visit our office at 135 Middle Road, #04-14 (near Bugis MRT).
Yes. Your initial consultation with Xedge Resource is completely free and carries no obligation. You can call us at 6591 8891, WhatsApp +65 9722 6615, or visit our office at 135 Middle Road, #04-14 (near Bugis MRT).
Q4: What does the agency fee cover?
Our agency fee covers sourcing, pre-screening, in-house refresher training, profile matching, work permit and other documentation processing, and post-placement support. Fees vary depending on the caregiver's qualifications and your specific requirements. We provide a full cost breakdown during your free consultation — there are no hidden charges.
Our agency fee covers sourcing, pre-screening, in-house refresher training, profile matching, work permit and other documentation processing, and post-placement support. Fees vary depending on the caregiver's qualifications and your specific requirements. We provide a full cost breakdown during your free consultation — there are no hidden charges.
Q5: What are the costs for a live-in caregiver in Singapore?
The salary of a live-in caregiver is between $650 and $950 per month, depending on qualifications and experience. Additional costs include the monthly levy ($60 concessionary or $300 standard), medical insurance (~$30/month), and food/living expenses (~$200–$400/month). Eligible families can receive the Home Caregiving Grant (HCG) of up to $400/month, significantly reducing costs.
The salary of a live-in caregiver is between $650 and $950 per month, depending on qualifications and experience. Additional costs include the monthly levy ($60 concessionary or $300 standard), medical insurance (~$30/month), and food/living expenses (~$200–$400/month). Eligible families can receive the Home Caregiving Grant (HCG) of up to $400/month, significantly reducing costs.
Q6: What is the levy concession for caregivers?
The Migrant Domestic Worker levy concession reduces the monthly levy from $300 to $60 — a saving of $240 per month or $2,880 per year. You may be eligible if the caregiver is caring for a household member who is aged 67 or above, has a disability, or if the family has a young child aged 16 or below.
The Migrant Domestic Worker levy concession reduces the monthly levy from $300 to $60 — a saving of $240 per month or $2,880 per year. You may be eligible if the caregiver is caring for a household member who is aged 67 or above, has a disability, or if the family has a young child aged 16 or below.
Q7: What government grants are available for hiring a caregiver?
The main grants available are the Home Caregiving Grant (HCG) of up to $400 per month, the Caregivers Training Grant (CTG) of up to $200 per year, and the Foreign Domestic Worker levy concession which reduces the monthly levy from $300 to $60 for eligible households. Additional support may be available through ElderShield/CareShield Life and Pioneer/Merdeka Generation benefits.
The main grants available are the Home Caregiving Grant (HCG) of up to $400 per month, the Caregivers Training Grant (CTG) of up to $200 per year, and the Foreign Domestic Worker levy concession which reduces the monthly levy from $300 to $60 for eligible households. Additional support may be available through ElderShield/CareShield Life and Pioneer/Merdeka Generation benefits.
Q8: What happens if there are issues or conflicts with the caregiver after placement?
In the event of any issues or conflicts, we encourage you to communicate openly with the caregiver and inform us promptly. Our team will work diligently to assist to resolve the situation, which may involve providing guidance to the caregiver or facilitating a replacement if necessary.
In the event of any issues or conflicts, we encourage you to communicate openly with the caregiver and inform us promptly. Our team will work diligently to assist to resolve the situation, which may involve providing guidance to the caregiver or facilitating a replacement if necessary.
Q9: Do I need to provide accommodation for the caregiver?
Yes. Under MOM regulations, employers must provide acceptable accommodation for the migrant domestic worker. The caregiver should have a proper sleeping area with adequate privacy, ventilation, and basic amenities. This does not need to be a separate bedroom — a dedicated, comfortable sleeping space is acceptable.
Yes. Under MOM regulations, employers must provide acceptable accommodation for the migrant domestic worker. The caregiver should have a proper sleeping area with adequate privacy, ventilation, and basic amenities. This does not need to be a separate bedroom — a dedicated, comfortable sleeping space is acceptable.
Q10: Can I hire a caregiver if I am not a Singapore citizen?
Permanent residents (PRs) can hire MDWs. Work pass holders with eligible passes (e.g., Employment Pass, S Pass) may also be eligible, subject to MOM's approval.
Permanent residents (PRs) can hire MDWs. Work pass holders with eligible passes (e.g., Employment Pass, S Pass) may also be eligible, subject to MOM's approval.
Q11: How do I apply for the Home Caregiving Grant?
The Home Caregiving Grant (HCG) is administered by the Agency for Integrated Care (AIC). To apply, the care recipient must undergo a care needs assessment. You can apply through AIC directly, or through a healthcare provider such as a hospital, polyclinic, or community care service.
The Home Caregiving Grant (HCG) is administered by the Agency for Integrated Care (AIC). To apply, the care recipient must undergo a care needs assessment. You can apply through AIC directly, or through a healthcare provider such as a hospital, polyclinic, or community care service.
